If it feels like you’re sitting in fast food drive-thrus longer than ever, that’s because the service is getting slower. According to a new study from “QSR Magazine,” customers spend an average of four-minutes and 25-seconds waiting in drive-thru lines in 2019. And that’s 20 seconds longer than the wait times were in 2018. The research analyzed wait times from ordering at drive-thru speakers to picking up at the order window at 10 major fast food chains. Dunkin’ clocked in with the fastest service, while Chick-fil-A came in last for speed.
Here's how the chains ranked from slowest to fastest:
- Chick-fil-A- Wait time: 322.98 seconds
- McDonald's- Wait time: 284.05 seconds
- Hardee's- Wait time: 266.34 seconds
- Arby's- Wait time: 263.46 seconds
- KFC- Wait time: 243.73 seconds
- Carl's Jr.- Wait time: 240.51 seconds
- Taco Bell- Wait time: 240.38 seconds
- Burger King- Wait time: 235.48 seconds
- Wendy's- Wait time: 230.38 seconds
- Dunkin'- Wait time: 216.75 seconds
Source:QSR Magazine